As part of our ongoing exploration of how personalisation can help improve MyEd, we’re running a pilot project with colleagues from the EdHelp service. About the pilot Students have always been able to access EdHelp’s online resources from their MyEd home page.  Until this September, this was a single link to the EdHelp’s FAQ homepage. […]

We’re currently recruiting for two service managers to join the Portal Services team. About Portal Services We look after three services; the University’s web portal (MyEd), the Notifications Service and the Text Messaging Service. These are used by students, staff and applicants across the university, and bring together all the services, tools, information and resources […]

We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]

We’ve blogged before about personalisation in MyEd: Personalisation in the portal Since then, we’ve been doing some work to understand what personalisation might look like, and to assess its effectiveness. Moray House pilot MyEd is a key tool for students, and many students use it daily. We’ve been running a pilot with colleagues in Moray […]

How can we gain a collective understanding of how our services are serving our users?

We know from previous research that our users value personalisation in our digital services. What might that mean for the future of MyEd?

What is the benefit of an enterprise portal in an organisation like The University of Edinburgh? While working to update the product roadmap for Portal Services, it led me to thinking about why we provide a service like the portal (MyEd).

We recently made some changes to the staff view of MyEd, to make it easier for staff to use MyEd, and find the content that they need.  The changes include: Adding Learn to the staff home page. Making changes to the menu structure to improve how we organise content. Making it possible to favourite all […]

Over the last 3 months I had the opportunity to work on a research project with the aim to improve MyEd for staff. MyEd for students had already gone through a transformation earlier in the year, and this was a chance to bring about similar improvements for the staff view of the portal.

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Tuesday 23 July is now open.