During a day spent working with Drupal AI specialists, we explored different ways to apply AI to enhance search and retrieval of content from University websites.  

As part of a day of AI experimentation with Drupal specialists, we learned how to use automated technology to evaluate content against the University’s guidance on house writing style.  

Advancements in Drupal AI and LLMs prompted us to explore ways to use AI to enhance and improve UX. Working with Drupal AI specialists, we spent a day considering how AI can impact user experiences of those publishing, searching and consuming University web content. 

Agentic AI is a new area of Drupal development. Like all software developments, it can be made more useful and usable through UX research. Working with Drupal AI expert Jamie Abrahams, I conducted research with University staff to learn about the UX of AI Assistants so I could contribute to making them even better.

Following a successful pilot test, I conducted more UX research of Drupal AI Assistants with University staff. I learned what staff thought and expected from the Assistants and how they interacted with them. Working iteratively, I was able to feed back what I learned between testing rounds to drive continued user-centred improvements.