In our October session of Content Improvement Club, we divided up into breakout rooms and worked on the same page of content. Then we came back together and compared the edits we had made. This session helped us to learn about what different editors look for when working on a piece of content.

Content Improvement Club is our regular meetup for web publishers. This month, we focused on how to make web content easier to use by applying a nine-step editing process called ‘Editing that works’.

Over the last year, alongside my colleagues in the User Experience (UX) Service I’ve been writing and developing a new version of the Effective Digital Content (EDC) online course – which is now live. You can read more about this work in our blog series: Part 1: Developing our Effective Digital Content online course​ Part […]

This summer, Digital Content Style Guide Intern Mostafa Ebid integrated ELM into EdWeb2 in a Generative AI tool aimed at helping web publishers prepare content. He tested it with a sample of participants to make an initial assessment of the user experience it provided in the context of assisting them with web publishing tasks.

In September, I attended Access:Given, a new one-day digital accessibility conference. This post covers the four sessions and my takeaways from an insightful event.

On 11 September 2025 Nick Daniels, Mel Batcharj and I attended the UCISA User Experience (UX) Community Day 2025 – organised by Emma Horrell and the UCISA committee. In this blog we share our reflections from the day.

In March this year, I was asked to join the Drupal leadership team, to bring my UX knowledge and expertise both to Drupal’s newest product, Drupal CMS, and to Drupal core. I reflect on six months of contributing to an open-source community in a leadership position.

As part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research. 

On 26 June 2025, members of the UX team attended a half-day unconference organised by the Prospective Student Web team. In this post, we’ve written up some reflections on the event.

This year, the UX Service have been working with the Careers Service as they review and restructure their web content. In June, we worked with Careers Service staff to run a sketching workshop that would help us to understand the expectations that students bring with them when they use the Careers Service website.