Prospective postgraduate research students are an important audience for many academic profile pages. In this post, I look at some practical steps that academic staff can take to make their profiles more useful to this audience.

Hearing from 40 academic and professional services staff across various Schools and business units revealed why some groups of staff underused profiles compared to others and provided insights into the relative needs and preferences of different groups of staff.

Content in University staff profiles plays a dual role in highlighting the achievements and important work of University employees and showcasing the institution as a centre of excellence. A profiles project sought to learn what staff needed from their online profiles. This post collates insights into profile content requirements, based on what staff shared in […]

Research for the Role of Profiles project found that many University staff profiles were out-of-date. Interviewing staff about their current processes for creating, updating and deleting profiles identified the work required to keep profiles current, and surfaced areas of good practice as well as opportunities for improvement.

We’ve been developing a new version of the Effective Digital Content online course. This post looks at how we approached manual accessibility testing and the changes we made as a result. This is part 5 of our short series on how we built the new version of Effective Digital Content. Other posts in this series are: Part […]

We’ve been developing a new version of the Effective Digital Content online course. This post looks at how we built the course using our chosen platform, Articulate Rise 360, and how we found the process.

We’ve been developing a new version of the Effective Digital Content online course. This post looks at how we moved on from the prototype stage and which technology options we considered. 

Carrying out usability testing early on in the design process provided useful insights about how learners would interact with our content. The feedback we received led to us making various changes to improve the user experience of the course. 

Content Improvement Club is our regular meetup for web publishers. This month, we looked at choosing the right words for our content so that it’s easy to find, use and understand.

As part of the Role of Profiles research project, the UX Service circulated a survey to staff across the University to gather data about how they use online profiles and what they think of them. 262 staff responded, providing valuable insights.