When the team behind the health and wellbeing website contacted the UX Service for help improving their student-facing content ahead of the new academic year, we were happy to oblige. Adopting a coaching approach, we guided them through usability testing to identify and prioritise content changes, to make it easier for students to find out […]

Earlier this year, the UX Service launched a new version of the Effective Digital Content (EDC) online course. This blog outlines why the course matters and how it supports anyone involved in creating or managing digital content across the University. 

Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations. 

This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference.

Last year, our Green Digital Design Intern audited the Edinburgh Innovations website for digital sustainability, and made several recommendations. This year’s internship went further – researching how users actually interacted with the site and uncovering potential to improve both the site’s UX and its environmental impact.

Now in its third year, the annual Scottish Web Folk conference was organised and hosted by the brilliant Web Services team at the University of Dundee on 30 October. Nick, Katie and Emma from the UX Service enjoyed attending and delivering presentations. Here, they reflect on a day of learning and sharing.

The UX Service launched a new version of the Effective Digital Content online course in May this year. You can read about how we built the new version of the course in previously published blogs: Our six-part series on building the Effective Digital Content course​ Six practical tips: what we learnt building a new online […]

In our October session of Content Improvement Club, we divided up into breakout rooms and worked on the same page of content. Then we came back together and compared the edits we had made. This session helped us to learn about what different editors look for when working on a piece of content.

Content Improvement Club is our regular meetup for web publishers. This month, we focused on how to make web content easier to use by applying a nine-step editing process called ‘Editing that works’.

Over the last year, alongside my colleagues in the User Experience (UX) Service I’ve been writing and developing a new version of the Effective Digital Content (EDC) online course – which is now live. You can read more about this work in our blog series: Part 1: Developing our Effective Digital Content online course​ Part […]