The User Experience Service have been working with the Careers Service to improve their web content. In January, we ran a workshop to help the Careers Service to think through the foundations of their content strategy.

I used ELM (Edinburgh (access to) Language Models) to test content to see if it followed the University of Edinburgh’s style guide. It returned mixed results and I’ve highlighted my key findings below.

The UX Service has helped more colleagues to conduct usability tests on their website and prioritise web content improvements. 

Content Improvement Club is our regular meetup for web publishers. This month, we looked at choosing the right words for our content so that it’s easy to find, use and understand.

As part of the Role of Profiles research project, the UX Service circulated a survey to staff across the University to gather data about how they use online profiles and what they think of them. 262 staff responded, providing valuable insights.

During a day spent working with Drupal AI specialists, we explored different ways to apply AI to enhance search and retrieval of content from University websites.  

As part of a day of AI experimentation with Drupal specialists, we learned how to use automated technology to evaluate content against the University’s guidance on house writing style.  

Advancements in Drupal AI and LLMs prompted us to explore ways to use AI to enhance and improve UX. Working with Drupal AI specialists, we spent a day considering how AI can impact user experiences of those publishing, searching and consuming University web content. 

The LOUISA team completed an initial round of user research as part of the User Experience (UX) plan.  

Discovery research to learn about staff profile content published in EdWeb formed part of the initiation of a new six-month project aimed at improving the provision for publishing online profiles.