Sitting on the bus the other day, I picked up a copy of the free newspaper – the Metro. The outermost pages were an advert for the electrical retailer, Currys. It was a really nice ad that was essentially selling the user experience of technology. I took it back to the office to share with […]

This month’s Web Publishing Community session included updates on the implementation of Google’s Universal Analytics, improvements to the University website search and progress update on the EdWeb CMS. For me however, it was the case study on Optimal Workshop’s online tools, highlighting two online products that can help web editors to structure and label their […]

I ran our usability testing training course again yesterday, with another 20 members of staff leaving having seen their website or application in a totally new light. In this post, I want to consider what happens after usability testing. You’ve identified some problems; how do you see your fixes through?

I gave a presentation at the IWMW conference last month. This is the annual event for web managers in higher education. The slides and a transcript are now available.

I’ve been a long time subscriber to the remote usability testing tool UserTesting.com. They’ve recently introduced a free taster service – “Peek” – which I recommend you try out.

Over the past few months we’ve been running new training sessions on how to prototype and how to use personas to improve the user focus of developments. Pilot sessions have been well attended and positively reviewed.

Last month Bruce and I attended the UX Scotland conference, held at the Dynamic Earth Centre here in Edinburgh. (UX is shorthand for ‘user experience’). In this post, I’m sharing a few thoughts about what I got from attending, resources you can check out for yourself and we also have a contribution from Bob Carr […]

At last month’s Web Publishers Community session, I went through how and why the design and navigation of the University website was changing. The slides from the session are available as ever, but I thought it would be good to write a blog post to cover the main points for those that couldn’t make the […]

Martin Morrey (from the IS Applications Web Integration Team) and I are both presenting at the upcoming web managers conference – IWMW 2014. We’re running an internal session previewing our presentations on Friday 4 July for colleagues that can’t make the conference.

I’m presenting a plenary presentation at the UK higher ed web managers’ conference in Newcastle in July. I wrote a guest post for their blog recently by way of a preview, and (with a few minor edits) am sharing it here too.