Category: User Experience & usability
Reports and narrative about research and development around usability and accessibility, including our own work as well as others’
A programme of projects centered around user experience (UX) are now up and running, providing new processes, services and training to key University-wide initiatives.
Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services. What was the issue? The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have […]
Renaming our Writing for the Web course has thrown some interesting light on people’s perception of the course.
This month’s WPC session introduced us to new features coming soon in EdWeb, new tools for developing in Edweb and ways to keep up with future developments. We also gained insight into keeping our websites efficient and up to date.
Last week I supported colleague Ross Ward, part of our Educational Design & Engagement team, in running a session that introduced UX concepts to students, and enabled him to explore new opportunities for technology-enhanced learning.
We now have two members of staff who are specialists in user experience design and strategy working on the Digital Transformation Initiative-funded UX Services projects.
We’re creating an online version of our popular Writing for the Web course, and are looking for volunteers to help test it, and name it.
At a recent Website Support Clinic, I worked with a web publisher on a site that repeated the site title in navigation text and URLs. To help readers scanning information on your site, avoid repetition and place trigger words at the left.
I recently re-ran a usability study for the IS (Information Services) Helpline which I had first conducted back in June. The results, though far from perfect, are encouraging enough to reaffirm our conviction in the value of repeat usability testing.
In recent months I’ve been investigating the Kano model, which is a way to plan and prioritise features of a product to better meet user expectations. After discussing with the team, we decided to try it out through the planning process for some upcoming EdWeb CMS features.
