I was pleased to be invited to deliver guest lectures about the User Experience (UX) Service by academic colleagues. Presenting to students and answering their questions helped me take fresh perspectives on framing the role of UX at the University.

In January 2025 the Website Service team sat down and mapped out our ambitions to create a Sharepoint Hub that would be a self-service, single source of truth for web publishing with EdWeb 2.   Hub content would be:  the most up-to-date EdWeb 2 information available to users  written in accessible language  comprehensive and all in […]

About me  I am Christina (Xinyi) Xu, currently a final-year student majoring in Sociology and Social Anthropology. I joined the portal services team from September 2024 as a user research intern. My main responsibility is to investigate staff’s and students’ experiences using MyEd Portal – a key web portal where many staff and students would […]

At the recent Research Support Services (RSS) Conference at The University of Edinburgh, I had the privilege of both attending and presenting. Alongside Nick Daniels, our Senior Content Designer, we led an interactive session exploring real-world service challenges through the lens of human-centred design. This approach isn’t about quick fixes—it’s about deeply understanding and addressing the […]

UX24 was a big achievement – the first UCISA UX in Higher Education (HE) conference, sold-out to an audience of 80, and a personal career highlight. A few months after the event, I reflect on my experience leading the organising committee.

It’s my last week at the University of Edinburgh, a quiet time to reflect.

The Change Advisory Board (CAB) helps bring requests, changes and improvements into the Design System. In September, we processed our first Requests for Change through the CAB, approving accessibility changes that had been submitted by another team. This allowed us to put into practice our process for maintaining and updating what is contained within the […]

A three-day conference bringing together practitioners, supporters and advocates, Service Design in Government (SD in Gov) is an annual opportunity to learn about the design, delivery and management of services in the public sector. With sessions from individuals from a variety of backgrounds and organisations it offers the chance to learn about service design strategy […]