We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]

We’ve blogged before about personalisation in MyEd: Personalisation in the portal Since then, we’ve been doing some work to understand what personalisation might look like, and to assess its effectiveness. Moray House pilot MyEd is a key tool for students, and many students use it daily. We’ve been running a pilot with colleagues in Moray […]

How can we gain a collective understanding of how our services are serving our users?

We know from previous research that our users value personalisation in our digital services. What might that mean for the future of MyEd?

What is the benefit of an enterprise portal in an organisation like The University of Edinburgh? While working to update the product roadmap for Portal Services, it led me to thinking about why we provide a service like the portal (MyEd).

As we are all adapting to the “new normal”, working techniques have changed tremendously. I am Tasniva Mumu, and I have been working with the University of Edinburgh Website and Communications team within Information Services for the last 6 months as a user experience intern.

We recently made some changes to the staff view of MyEd, to make it easier for staff to use MyEd, and find the content that they need.  The changes include: Adding Learn to the staff home page. Making changes to the menu structure to improve how we organise content. Making it possible to favourite all […]

Working in the open has been a long-standing part of our culture. We have supported and participated in events, used and contributed in open source technologies and resources, and recruited roles focussed in support and adoption of open platforms and practices. It is with great pleasure to see these efforts not only been sustained over […]

About the Future Web Services design research project       Over the last two months, we have carried out 16 pop-ups and co-design workshops as a University-wide series of community engagements. This user research exercise is informing our work around the University website service and the CMS to be delivered by 2020/2021. We invite your participation […]

In the previous lunchtime meetup, Mary Elder told us about the work that has been carried out to make MyEd a truly student-centred portal, and Neil Allison reported on the University’s Student Digital Experience Standards.