During the last two academic years we’ve been running a project to look at personalisation in MyEd. About the project MyEd already delivers a personalised experience: you get a different layout and set of services based on your role (staff, student or applicant) at the University. However, we believe further and better curation and targeting […]

As part of our ongoing exploration of how personalisation can help improve MyEd, our User Research intern Yuru Yang has written this post about how we evaluated one of our pilot projects, the Moray House Students portlet. Moray House Students Portlet The Moray House portlet is a specialized feature designed for students of Moray House. It […]

The Portal Services Continuous Improvement project is working to improve MyEd and Notifications, and make them easier to use. Recently, we made some changes to make it easier to see when you have Notifications to check and make it easier to access your Favourites, particularly when using a mobile device. Why was this change needed? […]

As part of our ongoing exploration of how personalisation can help improve MyEd, we’re running a pilot project with colleagues from the EdHelp service. About the pilot Students have always been able to access EdHelp’s online resources from their MyEd home page.  Until this September, this was a single link to the EdHelp’s FAQ homepage. […]

We’re currently recruiting for two service managers to join the Portal Services team. About Portal Services We look after three services; the University’s web portal (MyEd), the Notifications Service and the Text Messaging Service. These are used by students, staff and applicants across the university, and bring together all the services, tools, information and resources […]

We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]

We’ve blogged before about personalisation in MyEd: Personalisation in the portal Since then, we’ve been doing some work to understand what personalisation might look like, and to assess its effectiveness. Moray House pilot MyEd is a key tool for students, and many students use it daily. We’ve been running a pilot with colleagues in Moray […]

How can we gain a collective understanding of how our services are serving our users?

We know from previous research that our users value personalisation in our digital services. What might that mean for the future of MyEd?

What is the benefit of an enterprise portal in an organisation like The University of Edinburgh? While working to update the product roadmap for Portal Services, it led me to thinking about why we provide a service like the portal (MyEd).