Earlier this year, the UX Service launched a new version of the Effective Digital Content (EDC) online course. This blog outlines why the course matters and how it supports anyone involved in creating or managing digital content across the University. 

Earlier this year, our team worked with the Digital Skills team to develop a short webinar aimed at staff who support students. The goal was to help our colleagues understand how students can use MyEd to traverse our complex digital estate more effectively. Why the webinar was needed The primary need that this webinar fulfils […]

This year the User Experience Service have been working on improving the editorial style guide. In this post, we outline what this work has involved and what’s coming up next.

This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference.

The UX Service launched a new version of the Effective Digital Content online course in May this year. You can read about how we built the new version of the course in previously published blogs: Our six-part series on building the Effective Digital Content course​ Six practical tips: what we learnt building a new online […]

On 30 October, I was delighted to attend Scottish Web Folk at the University of Dundee. This was the second time I’d attended this particular conference – you can read about my previous experience here: Scottish Web Folk 2024: A portal practitioner’s perspective Generative AI was a major theme from both suppliers and institutions There […]

In our October session of Content Improvement Club, we divided up into breakout rooms and worked on the same page of content. Then we came back together and compared the edits we had made. This session helped us to learn about what different editors look for when working on a piece of content.

In late September, I had the joy to align my first visit to Manchester with attending the HE Connect conference. Even though the city was quite new to me, and I was quite excited to take a few walks to make the most of my free afternoon, I was even more excited to attend, present […]

In September, I attended Access:Given, a new one-day digital accessibility conference. This post covers the four sessions and my takeaways from an insightful event.

On 11 September 2025 Nick Daniels, Mel Batcharj and I attended the UCISA User Experience (UX) Community Day 2025 – organised by Emma Horrell and the UCISA committee. In this blog we share our reflections from the day.