As a user researcher at the University, I plan and conduct research activities to help colleagues improve the content in their websites and services. Recently, I have been learning how to use Google Analytics 4 (GA4) to see what information it can provide about University websites and content. 

I joined the annual Boye & Co end-of-winter meeting to share and discuss issues and trends in digital leadership and content management with other professionals from digital industries. I shared our work experimenting with AI in Drupal and learned about opportunities and challenges in the digital sector.

The Web Governance Admin internship is in its 7th year, having the core responsibility of managing the University’s Website Registry, which contains more than 1,500 website records. This is managed in an externally provided too, Little Forrest, with the post-holder working closer with the supplier’s team and having a direct feedback route to improve and […]

As part of the Role of Profiles research project, the UX Service circulated a survey to staff across the University to gather data about how they use online profiles and what they think of them. 262 staff responded, providing valuable insights.

During a day spent working with Drupal AI specialists, we explored different ways to apply AI to enhance search and retrieval of content from University websites.  

As part of a day of AI experimentation with Drupal specialists, we learned how to use automated technology to evaluate content against the University’s guidance on house writing style.  

Advancements in Drupal AI and LLMs prompted us to explore ways to use AI to enhance and improve UX. Working with Drupal AI specialists, we spent a day considering how AI can impact user experiences of those publishing, searching and consuming University web content. 

Discovery research to learn about staff profile content published in EdWeb formed part of the initiation of a new six-month project aimed at improving the provision for publishing online profiles.

The UX Service has begun a new six-month project recognising the importance of online staff profile content. Our project will research current use of profiles, learn staff needs for profile content and ideate ways to optimise display of online profile content.

We’ve collaborated with Little Forest to identify key metrics for their Web Sustainability Feature. Find out about how I navigated the nuances of the data to make the tool more precise and actionable for web publishers.