Six months ago I joined the Web Development team at the University of Edinburgh. I know Drupal well, but I also know it’s like a huge bag of Lego bricks, its power lies in how those bricks have been assembled, and every codebase assembles them differently. Testament to those who came before me, EdWeb is […]

Content Improvement Club is our regular meetup for web publishers. In January, we ran two sessions focused on writing alt text and making images accessible.

Extra! Extra! The great Argyle House clear has out has concluded! In preparation for our upcoming move to Forest Hill, WAC conducted a clear out of our storage spaces. A process that revealed a generous interpretation of the phrase “this might be useful”. In hindsight I think the decision to leave the clear out decisions […]

Back in November (yes, I know — this post is fashionably late), I attended Drupal Camp Scotland on 7th November 2025. It was a full day of interesting, insightful and genuinely useful talks. From the moment I arrived, greeted by friendly faces over morning coffee – there was a strong sense of community.  As my […]

As AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website.

When the team behind the health and wellbeing website contacted the UX Service for help improving their student-facing content ahead of the new academic year, we were happy to oblige. Adopting a coaching approach, we guided them through usability testing to identify and prioritise content changes, to make it easier for students to find out […]

Contributing to the W3C Web Sustainability Guidelines, I enjoyed working with talented editors and UX professionals to shape 21 guidelines in the User Experience Design category. In this post, I spotlight selected guidelines, reflecting on how they were written, and how they encapsulate the ethos of the principles behind them.

For the past year I have been part of a UX task force developing the W3C Web Sustainability Guidelines. As the guidelines reach the milestone of Draft Note status, I reflect on what they stand to achieve, and share insights from our process to make these guidelines as useful and usable as possible.

Content Improvement Club is our regular meetup for web publishers. In our November session we covered events pages. We worked in groups to create a journey map of the information people need from an events page at different points in time. We also spent time peer reviewing events pages people had brought along.

Earlier this year, the UX Service launched a new version of the Effective Digital Content (EDC) online course. This blog outlines why the course matters and how it supports anyone involved in creating or managing digital content across the University.