The User Experience (UX) Service recently built and launched our new Effective Digital Content course. Along the way, we learnt a lot about the wider challenges of digital projects. Here are six top tips and insights we wanted to share with anyone preparing to create online learning or other digital resources.

A green digital design internship hosted by the UX Service in summer 2025 prompted us to consider how digital housekeeping could support the efforts of the Careers Service team to streamline their website. In the process, the Careers Service emerged as admirable case study, promoting the benefits of combining both UX and digital sustainability for […]

For the last year, the User Experience (UX) Service has supported the LOUISA project with a programme of UX research activities aimed at understanding problems with the current experience of assessment and feedback from student and staff perspectives and identifying potential ways to improve it. Here, I consolidate the work that led to the recommendations […]

Throughout my internship, I’ve had the chance to meet many different publishers from across the University and through all kinds of interactions – whether in user interviews, unconferences, user testing, or just in daily life. It’s been incredibly insightful for me to learn how publishers work, the processes they follow, and the pain points they […]

On 26 June 2025, members of the UX team attended a half-day unconference organised by the Prospective Student Web team. In this post, we’ve written up some reflections on the event.

In May 2025, the User Experience (UX) Service continued a programme of user research for the LOUISA project by testing how easily students could use a prototype course in Learn to complete key tasks relating to assessment and feedback. This research helped prioritise areas for improvement. Previous student research and input from staff helped inform […]

Continuing our work to help the Careers Service make their website more user-centred, the UX Service ran a session to map the stages a PhD student typically goes through when they interact with the Careers Service, to help us work out the role of web content at different stages of the flow.

Research from the Role of Profiles project revealed what staff require from online profiles. In a series of two ideation workshops, the UX team worked with staff across the University to consider possibilities for a new profiles provision.

Last month I attended UX Scotland, an annual conference for UX professionals. This post looks at three sessions that stood out to me.

Content Improvement Club is our regular meetup for web publishers. This month we ran the session in-person at Edinburgh Futures Institute. We focused on when to use tables, potential alternative layout options and how to make tables more accessible – if you do need to use them.