As AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website.

Let’s get acquainted Hello! I am Dono, a fourth-year Government, Policy, and Society student. In my role as Green Digital Design Intern on the UX team, I work on projects that integrate user-centred design and sustainable digital practices, with the goal of helping the University meet its net-zero targets by 2040. In November, I took […]

In September, Nick and Mel from the UX team attended Assistive Technology Day, a training event organised by the Scottish Sensory Centre. Sessions focused on how technology can support deaf and hard of hearing students, with talks from educational audiologists and the JISC accessibility team.

When the team behind the health and wellbeing website contacted the UX Service for help improving their student-facing content ahead of the new academic year, we were happy to oblige. Adopting a coaching approach, we guided them through usability testing to identify and prioritise content changes, to make it easier for students to find out […]

Earlier this year, the UX Service launched a new version of the Effective Digital Content (EDC) online course. This blog outlines why the course matters and how it supports anyone involved in creating or managing digital content across the University. 

This year the User Experience Service have been working on improving the editorial style guide. In this post, we outline what this work has involved and what’s coming up next.

Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations. 

This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference.

Last year, our Green Digital Design Intern audited the Edinburgh Innovations website for digital sustainability, and made several recommendations. This year’s internship went further – researching how users actually interacted with the site and uncovering potential to improve both the site’s UX and its environmental impact.

Building on the success of our in-person UX conference last year, I worked with UCISA to organise and run a hybrid UX Community Day. It succeeded in bringing together 185 professionals from 60 institutes for a day of peer-to peer UX knowledge exchange. I reflect on organising an impactful and enriching event.