Back in September 2016, the University initiated a procurement exercise to replace its current central search engine. As we are nearing on deciding the successful vendor, it’s a great time to provide a project review, revisit the vision and explore the opportunities this new search engine will present.

With the release of new functionality to support rich, powerful web applications to pages and sites across EdWeb we are moving to a new phase of what we can deliver to enhance student experience.

We have a number of significant updates for EdWeb that we are releasing together and deploying all at the same time. It’s been quite a while since our last deployment so we are bundling together a number of enhancements to the Profile content type including better support for PhD students, as well as our new […]

This week I gave an update on the pilot User Experience Services to the board overseeing all areas involved in the Digital Transformation portfolio. In this post, I’m sharing the slides, plus a transcript of what I talked through.

This month’s WPC session focused on using short URLs, human centred design processes being developed for the University and a guide to getting started with Drupal development.

On Thursday 4 May, we’ll be deploying the next set of updates and features to EdWeb – particularly, the ability to add JavaScript, and improvements to profile functionality.

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services. Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless […]

As part of the work we’ve been doing for the Student Counselling Service, I’ve spent this week looking at some automated reports on user behaviour and advising what to do about broken links.

We’re heading down to the University of Kent for the Institutional Web Management Workshop (11-13 July), and we want you to come, too! The conference is aimed at staff in UK higher education institutions responsible for websites and other digital provisions.

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.