In recent months I’ve been investigating the Kano model, which is a way to plan and prioritise features of a product to better meet user expectations. After discussing with the team, we decided to try it out through the planning process for some upcoming EdWeb CMS features.

I am the Napier placement student for the University Website Programme for the year 2016/17, working as a CMS Support Assistant. Four months in, I am really happy that I had the opportunity to acquire new technical and communication skills.

On Thursday 15 December, we’ll deploy the latest set of code sprint bug fixes and improvements to the EdWeb system. A big thanks again to all the community developers who came together to allow these improvements to happen

At a recent Website Support Clinic, I worked with a web publisher who wanted to make changes that affected areas of the site she didn’t manage. In these cases, while we’re happy to go through how to make changes at support clinics, we ask editors to work with their lead publishers.

We are nearing the end of 2016. This provides us with a great opportunity to review our actions, highlight our achievements, learn from our experiences and set our goals for more success in 2017. These are just a few (but definitely the most significant) areas we worked to develop and improve this year.

The University will shortly start a procurement exercise on the University central search engine. In preparation, I recently conducted search analytics research to attempt to better understand the way our users engage with search.

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

Our team has relocated, starting Monday 21 November, to Argyle House, near the Edinburgh College of Art Lauriston campus. This will provide us with an opportunity to collaborate closer with colleagues in LTW and other ISG divisions, while taking advantage of the new facilities.

As of 21 November, the Website Programme offices will be located in our new home in Argyle House. This presents both a challenge and an opportunity for our support and training services.