I recently conducted an on-campus contextual inquiry as a UX research method. My work aimed to help inform the procurement of the new central Search service of the University.

We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project, and as part of this, we’ve been reviewing the Personal Tutors and Student Support Officers (PTs and SSOs) website.

Last week I spent a couple of days in London at the Agile Content conference. I was really keen to attend, as the conference focus seemed to be the issue that constantly challenges me in my role – how do we work together to build effective, user-focused content?

I’m currently working with the Student Systems team to help them prepare for the development of  a new website. Together we’re taking stock of what they’re trying to achieve as a business, where the website is best placed to support this, and how their systems and communications channels work together.

What do you do with 300 user stories instead of a huge business requirements document? How do you put them into some sort of order? Where do you start?

We got together last week for a couple of hours to look at what and how we communicate. The session was collaborative and fun – led by one of our Editorial Development Officers, Ailsa Wilson.