Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations. 

Now in its third year, the annual Scottish Web Folk conference was organised and hosted by the brilliant Web Services team at the University of Dundee on 30 October. Nick, Katie and Emma from the UX Service enjoyed attending and delivering presentations. Here, they reflect on a day of learning and sharing.

Over the last 2 years, I have been conducting important research which delves into the complexities encountered by our University community when seeking a website. By pinpointing key challenges and collaborating with University staff, the Website and Communications team have been rethinking our approach to web governance. This blog sets out the key steps in […]

The University holds a vast collection of digitised artefacts including images, manuscripts and artworks, accessed through a central digital collections platform. The Digital Collections team asked for UX support with a project to redesign the platform front-end, to help ensure it served needs and expectations of platform users.

As part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research. 

Continuing our work to help the Careers Service make their website more user-centred, the UX Service ran a session to map the stages a PhD student typically goes through when they interact with the Careers Service, to help us work out the role of web content at different stages of the flow.

Building on the success of UX24, an in-person conference organised last year in collaboration with UCISA, we’ve now confirmed an exciting programme of speakers for a new hybrid event happening on Thursday 11 September.  Tickets are available now, free for University staff as part of our institutional UCISA membership.

The UX Service recently concluded a project to research staff requirements improve University staff profiles to meet the needs and requirements of staff. In this post, I share my reflections from running such a wide-ranging, interesting and important project for the University.

About me Hiya! My name is Zbigniew, a fourth year undergraduate student doing Product Design at the Edinburgh College of Art. This summer I joined the ranks of the UX team as Green Digital Design Intern, to build on the foundation created by the previous sustainability intern, in order to: improve the University’s web estate […]

Prospective postgraduate research students are an important audience for many academic profile pages. In this post, I look at some practical steps that academic staff can take to make their profiles more useful to this audience.