About me My name is Nenna Nwawudu and I’m a 5th year MMath Mathematics student at the University of Edinburgh. I recently wrapped up my second semester working in the Portal Services team as a User Research Intern; it has been an amazing journey so far. I’ve had the exciting opportunity to work with and […]

What is the Notifications service?   In the Portal Services team, we look after MyEd and Notifications. The Notifications Service is a cross-system solution for personalised notifications and emergency communications. Tasks and alerts about critical information can be sent by or received from different systems and sources across the University and then distributed by the […]

Between September and November 2023, we heard from web publishers around the University about their news and events content. This post summarises some of the themes that came out of this research.

As we continue to shape the navigation scheme of the Web Publishing Platform, we wanted to learn about the holistic experience of megamenus from the perspective of editors, developers and end-users. We conducted usability tests using the Stanford Graduate School of Business website and collaborated with the team behind it to understand how a megamenu […]

The latest phase of Learn Ultra research investigated the staff and student experience, with a focus on Learn Ultra courses, to guide the next phase in the upgrade. 

To ensure the ongoing implementation of Learn Ultra remains as user-centred as possible, staff and students were engaged in user experience research between May and October 2022. 

In preparation for moving to Learn Ultra it was important to find out staff and students’ experiences of actually using Learn Ultra courses. This insight is guiding the continuing development and iteration of Learn Ultra has helped the project team identify areas of improvement. 

We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]

Learn Ultra is the newest version of Learn, the University’s Virtual Learning Environment (VLE). The University is planning a phased upgrade to Learn Ultra as part of the VLE Excellence programme and the wider University 2030 Strategy and Digital Strategy. As part of a programme of user experience (UX) activities to support the upgrade of […]

As part of the Learn Ultra Upgrade project,  members of the Educational Design and Engagement team conducted a series of workshops and hybrid user experience testing and interview sessions with students on internships within Information Services, to help the project team understand how the integration of the new Ultra Base Navigation (UBN) layer could be […]