Content Improvement Club is our regular meetup for web publishers. In our November session we covered events pages. We worked in groups to create a journey map of the information people need from an events page at different points in time. We also spent time peer reviewing events pages people had brought along.

How can we gain a collective understanding of how our services are serving our users?

Last week, I presented back some user research findings to the Service Management team in Information Services. The research has been looking at how people get hold of the facts and figures they need to understand what’s happening within the University.