Last month I delivered a webinar designed to distil the benefits of the Notifications Service into five key points, suitably named 5 Things to Know About Notifications. I’m glad to say that this session sparked a number of interesting conversations about use cases which our team are currently exploring – we hope that one or […]

MyEd is a key part of the student experience at the University of Edinburgh, particularly at the beginning of a new academic year. Our analytics data can help us understand what services and actions are important to students at this crucial time. How do students prepare for the new academic year? Securing accommodation is a […]

Over the last few months, we’ve been working on a project where a group of new students received additional information in MyEd, to help new students complete key tasks and to try and ease their transition into university life. The project was run by the Induction and Pre-arrivals team (PAI), with input from the Communications […]

What is the Notifications Service? The Notifications Service is a solution which delivers personalised notifications and emergency notifications. As explained in our recent blog post, we have been rewriting the Notifications Backbone primarily to ensure that it is safe and secure, however we have used this as an opportunity to introduce some improvements both for […]

What is the Notifications service?   In the Portal Services team, we look after MyEd and Notifications. The Notifications Service is a cross-system solution for personalised notifications and emergency communications. Tasks and alerts about critical information can be sent by or received from different systems and sources across the University and then distributed by the […]

The Portal Services Continuous Improvement project is working to improve MyEd and Notifications, and make them easier to use. Recently, we made some changes to make it easier to see when you have Notifications to check and make it easier to access your Favourites, particularly when using a mobile device. Why was this change needed? […]

As we are all adapting to the “new normal”, working techniques have changed tremendously. I am Tasniva Mumu, and I have been working with the University of Edinburgh Website and Communications team within Information Services for the last 6 months as a user experience intern.

We are delighted to have the first users of the live Notifications Service on board. The Student Surveys team are now delivering personalised, call-to-action notifications to students through MyEd.