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Website and Communications Blog

Website and Communications Blog

  1. Website and Communications Blog
  2. Tag: Helpline-UX collaboration

Tag: Helpline-UX collaboration

Enhancing student IT self service – a new collaborative initiative

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

24th November 2016 4

Helping Helpline help our students – usability testing showcase session

In our latest showcase of the Usability Testing Service (held 15 June), we worked with our frontline IT support colleagues to learn where their website self help pages could be better.

22nd June 2016 15

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