In January 2025 the Website Service team sat down and mapped out our ambitions to create a Sharepoint Hub that would be a self-service, single source of truth for web publishing with EdWeb 2.  

Hub content would be: 

• the most up-to-date EdWeb 2 information available to users 

• written in accessible language 

• comprehensive and all in one place, integrating materials from a range of related disciplines 

• instantly applicable to help a user complete their web task in the moment they need it 

• an opportunity for users to contribute as well as learn 

Starting with what we knew . . . 

We pooled our knowledge of the issues publishers face when creating content, and, more specifically, creating that content in the new platform. We drew insights from 

• meetings, feedback and engagement during the recent web migration project 

• service requests and user support calls 

• training and drop-in sessions 

• issues surfaced during web community events such as those run by the User Experience (UX) team and the Web Publishers Community sessions 

. . . and what we already had 

We migrated the existing EdWeb 2 user guides that were created over the web migration period from the Web Publishing Wiki to the Hub. 

A to Z user guides  

We took materials from the mandatory Effective Digital Content training course and adapted them to create topic-based helpsheets around writing for the web and content management best practice. 

Manage your content 

We created links to book a place on our training and support clinics through People and Money, as well as links to ask for help and report an issue through Unidesk. We also decided to create new feedback forms so that we could gather and review user feedback on the platform and user feedback on the Hub itself. 

Training and support 

Contact us 

Request content or leave feedback on the EdWeb 2 Hub (opens a MS form) 

Request a feature in EdWeb 2 (opens a MS form) 

Creating new content in collaboration 

We worked with the Development team to create a set of pages where EdWeb 2 users could instantly access alerts, known issues and platform releases, as well as see our bigger plans for 2025.

Our 2025 Roadmap of objectives for the platform and the service 

Platform status and incident alerts  

Reported issues in development  

Releases for EdWeb 2  

We worked with the Web Archiving team to create guidance pages that would empower EdWeb 2 publishers to understand their archiving options and responsibilities during this current period where access to the UK Web Archive is temporarily unavailable following a cyber attack. 

Archiving web content 

Check a page has been captured by the Wayback Machine 

Create a web capture in the Internet Archive Wayback Machine 

How to quality-check a website capture 

Request a capture from the UK Web Archive 

Working in BETA 

Building the first iteration of the Hub on shared knowledge and observations has enabled us to launch in BETA. 

We’re a long way from done. We have big ambitions for the Hub. 

Our next phase of work looks like this: 

• reviewing, usability testing and then improving existing Hub content – our first focus is the set of user guides that we have migrated across from the Wiki 

• building new content around related areas of web publishing that we haven’t covered yet – we’ll liaise with partner teams so that we can share timely and integrated information on 

• • disciplines where golden copy information exists elsewhere in the estate 

• • topics where a policy is still being discussed  

• using the Hub to promote community events – the first event is planned for 2 April 2025 

• creating news and feature articles about the work of web publishing teams across the University estate to share, make visible and celebrate peer web publishing practice  

Acting on your feedback 

Thank you to everyone who has already submitted feedback on the Hub. Your feedback helps us prioritise content development so that it evolves in line with user needs. Please keep it coming. 

Explore the EdWeb 2 Hub 

Tell us what you think about the Hub (opens a MS form) 

It takes a village 

A small army of collaborators helped the Website Service team (myself, Jen and John) create the Hub in BETA through providing words, guidance, page-building, review and proofreading.  

Thank you, Alice, Billy, Eniola, Fiona, Katie, Martin, Nick, Paula, Peter, Rena, Sara, Stratos, Sundus, Tess and Viki.