I’ve recently had a few support clinic attendees asking for a whistle-stop tour of usability testing, so this post shares the resources and recommendations I’ve been giving out.

This July we were joined by colleagues from the ECA and CAHSS web teams at this year’s IWMW conference at the University of Kent. In this post, colleagues share their thoughts on the event.

I made my conference debut at IWMW 2017, leading a workshop on pair writing. In this post, I share some of my observations from the session and feedback from my participants.

At a recent Website Support Clinic, I worked with a web publisher who was creating an EdWeb form with a question that had potentially multiple textfield answers. We used conditionals so that the form would only present extra textfields when needed.

We recently held a pair writing workshop with staff from Student Experience Services (SES), collaborating with them to create better, user-focused content.

At a recent Website Support Clinic, I worked with a web publisher who was wondering about what determines the colour of the text on EdWeb homepage panes. In short, the text colour is determined by the site colour, pane priority level and whether the text is a link or not.

We’re heading down to the University of Kent for the Institutional Web Management Workshop (11-13 July), and we want you to come, too! The conference is aimed at staff in UK higher education institutions responsible for websites and other digital provisions.

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.

We have a new tool to help us speed up the process of adding redirects to EdWeb. As such, we are formalising the process for how to request redirects.

This month’s WPC session focused on Google Analytics events, the beginnings of a User Experience service at the University, the Edinburgh Global Experience Language (EdGEL) and improvements to the PURE widget interface.