This year the User Experience Service have been working on improving the editorial style guide. For context, Nick Daniels has written about why we embarked on this project: Why we’re refreshing the editorial style guide Our Digital Content Style Guide intern, Hannah Watson has also written about the results of the survey we conducted to […]

This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference.

The UX Service launched a new version of the Effective Digital Content online course in May this year. You can read about how we built the new version of the course in previously published blogs: Our six-part series on building the Effective Digital Content course​ Six practical tips: what we learnt building a new online […]

Over the last year, alongside my colleagues in the User Experience (UX) Service I’ve been writing and developing a new version of the Effective Digital Content (EDC) online course – which is now live. You can read more about this work in our blog series: Part 1: Developing our Effective Digital Content online course​ Part […]

On 11 September 2025 Nick Daniels, Mel Batcharj and I attended the UCISA User Experience (UX) Community Day 2025 – organised by Emma Horrell and the UCISA committee. In this blog we share our reflections from the day.

Content Improvement Club is our regular meetup for web publishers. This month we ran the session in-person at Edinburgh Futures Institute. We focused on when to use tables, potential alternative layout options and how to make tables more accessible – if you do need to use them.

We’ve been developing a new version of the Effective Digital Content online course. This post provides information about how to access the new course and what it covers.

Content Improvement Club is our regular meetup for web publishers. This month was the first time we ran the session at Edinburgh Futures Institute, which had a great classroom space and was centrally located for people to get to.  We looked at how to improve the usability of long pages to help users complete their […]

We’ve been developing a new version of the Effective Digital Content online course. This post looks at how we moved on from the prototype stage and which technology options we considered. 

Carrying out usability testing early on in the design process provided useful insights about how learners would interact with our content. The feedback we received led to us making various changes to improve the user experience of the course.