Long time no see ITIL Tattlers! The medical theme in Robert’s post last week has encouraged me to resume blogging duties. His post cleverly applies First Aid principles to ITIL and I’ve had cause over the last few months to have a lot of interaction with our amazing NHS, so I’d come to the same […]

Doing certain things now will give us breathing and thinking space to assess our next response. First aid training includes a pre-prioritised list of immediate actions. Battlefield medics use MARCH, which in priority order means: Massive hemorrhage – if this isn’t stopped rapidly, everything else is in vain Airway – ensure an airway, as without a […]

The sketch shows a general store front. Whilst it functions perfectly adequately for a film set, if you wish to buy vittles [1] you will be disappointed! What we may think of as Service may not be. It may be just a function. So what is the difference between a Function and a Service? Can […]

What is a Service? The ITIL definition, if you’re not familiar with it, is about co-creating value by “facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks”. The first time I read this, it threw me a little. I thought to myself: “The way this is written, it makes […]