No, not the names of the two muppets in the balcony, but a mysterious problem management technique mentioned in the ITIL® guidance. In “Service Support” (the v2 “blue book”) it was summarised as the following: Defining the Problem Describing the Problem with regard to identity, location, time and size Establishing the possible causes Testing the […]

The term “standard” varies greatly based on context. In gardening, a standard is an ornamental way of growing shrubs, so that there are no lateral branches below the head of the plant. In technology, standards are published documents that establish specifications and procedures designed to maximize reliability and interoperability. And in common parlance, a standard […]

Hello and welcome to ITIL Tattle, the new blog from the Information Services ITIL Team. We’ll be posting regularly, sharing ITIL and ITSM news and best practice. We’re hoping to have something for everyone, from ITIL Experts to those of you starting out in learning more about ITIL and IT Service Management.   But what […]