Any views expressed within media held on this service are those of the contributors, should not be taken as approved or endorsed by the University, and do not necessarily reflect the views of the University in respect of any particular issue.

ITIL Tattle

ITIL Tattle

Blog posts on ITIL and ITSM news and best practice from the ISG ITIL Team

Month: April 2019

Hi folks, Matt here again! One of the first big changes that I was responsible for after coming into post as Change Manager, was to implement a regular, weekly CAB. You can thank James Jarvis for the name: Go CAB. If you didn’t already know that James came up with that name, you might have […]

What’s happening?  This is the first and most repeated question in a major incident or critical continuity event. Situation Appraisal is the Kepner-Tregoe thinking process designed to answer this question. The steps are simple in theory: Identify (and log) concerns/issues Set priority Plan next steps Manage involvement However in practice, folk tend to leap all […]

When I started my new job I had to get used to having a job title that some people don’t understand. Previously I was the ‘User Support Manager’, a fairly self explanatory job title, I managed User Support, IS Helpline and the User Support Team. But now? ITIL Manager? What (or who) is ITIL? What […]

Why Saying No Is OK Good service is all about knowing what service you offer and knowing how to deliver it. The corollary is that, knowing what you don’t offer, and saying “No” to our users quickly is every bit as important. Are You A Caller? Perhaps you have calls in where you are the […]

css.php

Report this page

To report inappropriate content on this page, please use the form below. Upon receiving your report, we will be in touch as per the Take Down Policy of the service.

Please note that personal data collected through this form is used and stored for the purposes of processing this report and communication with you.

If you are unable to report a concern about content via this form please contact the Service Owner.

Please enter an email address you wish to be contacted on. Please describe the unacceptable content in sufficient detail to allow us to locate it, and why you consider it to be unacceptable.
By submitting this report, you accept that it is accurate and that fraudulent or nuisance complaints may result in action by the University.

  Cancel