ITIL Tattle

ITIL Tattle

Blog posts on ITIL and ITSM news and best practice from the ISG ITIL Team

Why Saying No Is OK Good service is all about knowing what service you offer and knowing how to deliver it. The corollary is that, knowing what you don’t offer, and saying “No” to our users quickly is every bit as important. Are You A Caller? Perhaps you have calls in where you are the […]

No, not the names of the two muppets in the balcony, but a mysterious problem management technique mentioned in the ITIL® guidance. In “Service Support” (the v2 “blue book”) it was summarised as the following: Defining the Problem Describing the Problem with regard to identity, location, time and size Establishing the possible causes Testing the […]

The term “standard” varies greatly based on context. In gardening, a standard is an ornamental way of growing shrubs, so that there are no lateral branches below the head of the plant. In technology, standards are published documents that establish specifications and procedures designed to maximize reliability and interoperability. And in common parlance, a standard […]

Hello and welcome to ITIL Tattle, the new blog from the Information Services ITIL Team. We’ll be posting regularly, sharing ITIL and ITSM news and best practice. We’re hoping to have something for everyone, from ITIL Experts to those of you starting out in learning more about ITIL and IT Service Management.   But what […]

css.php

Report this page

To report inappropriate content on this page, please use the form below. Upon receiving your report, we will be in touch as per the Take Down Policy of the service.

Please note that personal data collected through this form is used and stored for the purposes of processing this report and communication with you.

If you are unable to report a concern about content via this form please contact the Service Owner.

Please enter an email address you wish to be contacted on. Please describe the unacceptable content in sufficient detail to allow us to locate it, and why you consider it to be unacceptable.
By submitting this report, you accept that it is accurate and that fraudulent or nuisance complaints may result in action by the University.

  Cancel