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ITIL Tattle

ITIL Tattle

Blog posts on ITIL and ITSM news and best practice from the ISG ITIL Team

Tag: Problem Analysis

No, not the names of the two muppets in the balcony, but a mysterious problem management technique mentioned in the ITIL® guidance. In “Service Support” (the v2 “blue book”) it was summarised as the following: Defining the Problem Describing the Problem with regard to identity, location, time and size Establishing the possible causes Testing the […]

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