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ITIL Tattle

ITIL Tattle

Blog posts on ITIL and ITSM news and best practice from the ISG ITIL Team

  1. ITIL Tattle
  2. 2021
  3. February

Month: February 2021

Five Years of Service Catalogue

A Catalogue Is Born At the start 2016, the Library and IT “catalogue” was an A-Z with 159 “services”. They were not all services. A management spreadsheet had reduced this list to 108 candidate entries. Clearly everyone and everything was declaring “I’m a service”. Of course, people will shout “But we did have a catalogue!”. […]

5th February 2021 0

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