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ITIL Tattle

ITIL Tattle

Blog posts on ITIL and ITSM news and best practice from the ISG ITIL Team

  1. ITIL Tattle
  2. 2021

Year: 2021

Who are the ITIL Team and why does what they do matter? 

by Gina Headden Until recently, ITIL hovered at the edge of my known universe. Imagine my surprise, when on secondment to the team, I discovered that ITIL plays a crucial role in the University. Like the sun in our solar system, it’s central to maintaining order in what might otherwise be chaos – whether we’re […]

10th December 2021 0

Five Years of Service Catalogue

A Catalogue Is Born At the start 2016, the Library and IT “catalogue” was an A-Z with 159 “services”. They were not all services. A management spreadsheet had reduced this list to 108 candidate entries. Clearly everyone and everything was declaring “I’m a service”. Of course, people will shout “But we did have a catalogue!”. […]

5th February 2021 0

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