Category: Service Availability

Changes and Additions to Digimap on Tuesday 17th May

ecls/ / Digimap News, New Features, Service Availability

Digimap will be ‘at risk’ between 17:30 and 18:30 on  May 17th to allow for some service changes and improvements to be made. Access to the service will have to be disrupted intermittently during this period as we add in some new features and make some software upgrades.  We apologise for any inconvenience caused and hope that you find the new additions useful.

Along with new features being added on the 17th of May all print requests from Digimap Roam and Geology Roam will have to be made using the print button  Print Button at the top right of the map. We will be removing the print tab from the list on the left of the map on June the 21st, but until then it will carry instructions on where to find the print button.

Print Tab

We are removing the tab to make room for the new features we are planning to add into the list on the left in the future.  You may have noticed that it is already getting a little crowded in Geology Roam, with Geology Photos and an Overview Map being added since the service was launched, and there are more additions on the way.

Firefox 4: compatability with Roam

ecls/ / Service Availability

Mozilla have just released their latest web browser: Firefox version 4.

EDINA is aware that while the majority of functionality within Digimap will work with Firefox 4, you may find that you need to restart the Roam mapping services, and sometimes their print facilities, to get them to work properly. The problem is due to the underlying software we use to make maps not yet being compatible with Firefox 4; usually after reloading everything works smoothly.


Please bear with us while we make the necessary updates to ensure that Digimap is fully compatible with Firefox 4. If you cannot get any aspect of the service working properly then please contact the help desk: edina@ed.ac.uk

MasterMap Download: 4-7 February 2011

ecls/ / Service Availability

Work being undertaken by the University of Edinburgh will affect the availability of Digimap’s MasterMap Download facility from Friday 4th to Monday 7th February 2011.

MasterMap Download will be unavailable from 4pm on Friday 4 February until 12 noon on Monday 7 February and will continue to be at risk for the remainder of Monday 7th. We would encourage anyone wishing to take data for use the following week to take it prior to Friday 4th February.

While the maintenance work may be completed over the weekend, there is further software maintenance to be undertaken by EDINA following the University’s works. Currently it is difficult to estimate the length of time this will take, which is why MasterMap Download should be regarded as “at risk” for the remainder of Monday 7th February.

MasterMap Download: availability update

ecls/ / Service Availability

Following an unscheduled outage over the past 24 hours, MasterMap Download is now available again.

However, Topographic Layer orders are limited to 25sq.km and all orders may take longer than the advertised 2 days to process. Please be patient and do not resubmit your order.

We aim to restore full service early next week. Further information will be posted here when available. Apologies for the inconvenience.

MasterMap Download unavailable

ecls/ / Service Availability

Following some unsuccessful remedial work carried out on the database this morning, MasterMap Download continues to be unavailable.

At this time we do not know when the service might be restored. Engineers are working towards this, but a time estimate is not yet available.

Further information will be posted here when available. Apologies for the inconvenience caused.

MasterMap Download now available

ecls/ / Service Availability

Following this afternoon’s diagnostics test, MasterMap Download is now available but running under reduced capacity. Orders for Topography Layer are limited to 5 x 5 km (25 sq. km) as a temporary measure.

Between 07.30 and 09.30 hrs on Thursday 24 September, MasterMap Download will be unavailable to allow a fix to be applied. Further information on its success will be available thereafter.

Apologies for the inconvenience caused.

MasterMap Download temporarily withdrawn: 23.9.09

ecls/ / Service Availability

The MasterMap Download facility will be temporarily withdrawn at 14.00 hours today, Wednesday 23 September 2009.

Currently, significant software faults are causing most data orders to fail and the system is unstable. Withdrawing access will allow EDINA to undertake diagnostic work to identify a solution to the problem. External software suppliers are also involved.

As yet, we do not know how long the service will need to be unavailable, but futher information will be posted here and on the Digimap login page, as and when it is available.

Should you have an urgent data order, please contact the EDINA Helpdesk with details of the data you require. We cannot process orders immediately, but we may still have an opportunity to meet the advertised 2-day delivery schedule. This very much depends on the problem identified.

EDINA apologises for any inconvenience caused.

Reminder: Service Maintenance 26 May

ecls/ / Service Availability

This is a reminder that all Digimap Collections will be unavailable between 17.30 and 20.00 hours on Tuesday 26 May. This is for essential service maintenance.

A further reminder: if you register for Digimap after 5 pm tonight, Monday 25 May, your registration will not be processed until the night of Wednesday 27 May.