It’s been a whole year since we launched the new and refreshed Effective Digital Content online course. To celebrate the one-year anniversary I thought I would reflect on how the year has gone, share a bit more about what we’ve learnt along the way, and what is coming next. If you are keen to read […]

Progressive thinking about inclusive content combined with a review of our content design tools prompted us to look at the effectiveness of our Inclusive Language Guide. Before we could think about improving the guide, however, we needed to ensure staff knew it existed. Since the relaunch of our Effective Digital Content course last year, and […]

  Content Improvement Club is our regular meetup for web publishers. In our March session, with a focus on accessibility, we explored how effective use of links and headings can make content easier to navigate and use.  Accessible content is effective content Accessible content is simply effective content. If people cannot access, understand or use […]

The Role of Profiles project produced 10 recommendations for an improved University profile provision. To start actioning these, I assembled a working group of specialists and drew on UX design principles – implementing practical prioritisation while seeking innovative solutions that addressed the research findings. Recognising the widespread value and strategic importance of communicating the work, […]

Drupal is the University’s content management system and Drupal CMS – its new ready-to-use site-building product – is developing apace. As Drupal UX Research Lead, I’ve used concept testing to gather quick insights that keep interface decisions user-focused and keep development moving. As part of the Drupal CMS leadership team, I take responsibility for improving […]

Following a successful launch of Effective Digital Content, our internal course that staff complete to learn and practice fundamental content design skills, the UX Service saw an opportunity to make the course more widely available, on the University’s Short Courses platform. In May 2025, after months of user research-informed development work, my UX Service team […]

This year the User Experience Service have been working on improving the University’s editorial style guide. Nick Daniels, Hannah Watson and I have blogged about previous aspects of this work: Why we’re refreshing the editorial style guide An analysis of responses to our editorial style guide survey Reviewing and rewriting the formatting section of the […]

Content Improvement Club is our regular meetup for web publishers. In January, we ran two sessions focused on writing alt text and making images accessible. Last March, we ran a session outlining why alt text matters and key principles behind writing it well. This post builds on that session, so we recommend reading our previous […]

As AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website. Working in UX, I’m always eager […]

Let’s get acquainted Hello! I am Dono, a fourth-year Government, Policy, and Society student. In my role as Green Digital Design Intern on the UX team, I work on projects that integrate user-centred design and sustainable digital practices, with the goal of helping the University meet its net-zero targets by 2040. In November, I took […]