In October 2025, the User Experience Service ran a survey to learn about how University staff use the editorial style guide. In this post, Digital Content Style Guide Intern Hannah Watson summarises and analyses the responses. About the survey This survey focused on the usage and experience of those who have interacted with the style […]
This year the User Experience Service have been working on improving the editorial style guide. In this post, we outline what this work has involved and what’s coming up next. The editorial style guide is an essential reference point for publishers of digital content across the University. It sets out the conventions for our in-house […]
Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations. The inclusion of AI in online experiences is becoming the norm, and at the University, the […]
This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference. This year the conference was online The ContentEd conference this year was a two-day event held completely online. There were some definite pros to this approach – there was a packed line up […]
Created by Katherine Martinkevich as part of the Digital Futures course for the MSc in Digital Education, ‘ELT Ecotone – […]
Last year, our Green Digital Design Intern audited the Edinburgh Innovations website for digital sustainability, and made several recommendations. This year’s internship went further – researching how users actually interacted with the site and uncovering potential to improve both the site’s UX and its environmental impact. In 2024 the UX Service and the wider Website […]
Building on the success of our in-person UX conference last year, I worked with UCISA to organise and run a hybrid UX Community Day. It succeeded in bringing together 185 professionals from 60 institutes for a day of peer-to peer UX knowledge exchange. I reflect on organising an impactful and enriching event. Having ran the […]
This is a blog post containing an appeal for pretty much every supplier who provides HE with IT services of some sort, teaching & learning, finance, email, communication tools, etc etc. That big long list of features we’ve requested and the bug fixes we are desperate for….. we’d very much …
I’ve been doing a bit of thinking about AI agents/agentic AI. If you don’t know already, AI agents are AI systems which can collect data, make decisions and take autonomous actions to achieve goals (see this helpful description by Amazon). They can do this on your behalf without your intervention. …
With nine talks on topics ranging from Object-Oriented UX to Single Directory Components to image-management, DrupalCamp Scotland 2025 packed a lot into a day. I left with new insights, feedback on my work, and plenty of ideas for my University and Drupal UX leadership roles. Drupal is a highly capable, flexible and secure open-source content […]
