Data used I looked at bookings made in Event Booking for Digital Skills courses that ran from 1/9/24 to 1/9/25, where the person either attended or did not attend the course. Cancellations and bookings where attendance was not recorded were not included. I only included bookings that were made at least 1 day before the […]
Today, the 25th of November, is International Day for the Elimination of Violence against Women. This marks the start of 16 Days of Activism – a campaign to end gender-based violence. Over half of all women and girls world-wide have experienced some form of harassment online. The United Nation’s theme for 16 Days of Activism in […]
This year the User Experience Service have been working on improving the editorial style guide. For context, Nick Daniels has written about why we embarked on this project: Why we’re refreshing the editorial style guide Our Digital Content Style Guide intern, Hannah Watson has also written about the results of the survey we conducted to […]
Earlier this year, our team worked with the Digital Skills team to develop a short webinar aimed at staff who support students. The goal was to help our colleagues understand how students can use MyEd to traverse our complex digital estate more effectively. Why the webinar was needed The primary need that this webinar fulfils […]
In October 2025, the User Experience Service ran a survey to learn about how University staff use the editorial style guide. In this post, Digital Content Style Guide Intern Hannah Watson summarises and analyses the responses. About the survey This survey focused on the usage and experience of those who have interacted with the style […]
This year the User Experience Service have been working on improving the editorial style guide. In this post, we outline what this work has involved and what’s coming up next. The editorial style guide is an essential reference point for publishers of digital content across the University. It sets out the conventions for our in-house […]
Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations. The inclusion of AI in online experiences is becoming the norm, and at the University, the […]
This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference. This year the conference was online The ContentEd conference this year was a two-day event held completely online. There were some definite pros to this approach – there was a packed line up […]
Created by Katherine Martinkevich as part of the Digital Futures course for the MSc in Digital Education, ‘ELT Ecotone – […]
Last year, our Green Digital Design Intern audited the Edinburgh Innovations website for digital sustainability, and made several recommendations. This year’s internship went further – researching how users actually interacted with the site and uncovering potential to improve both the site’s UX and its environmental impact. In 2024 the UX Service and the wider Website […]
