Category: Service Availability

Service maintenance – registration delay

ecls/ / Access, Service Availability

EDINA is undertaking some service maintenance on Tuesday 26 May, as previously advertised.

If you are registering for Digimap between 5pm on Monday 25 May and 9am on Wednesday 27 May 2009, your registration will not be processed until the evening of Wednesday 27 May 2009.

This means you will not be able to access Digimap until the morning of 28 May 2009. Applications received on Wednesday 27 May will be processed as usual that night.

EDINA is undertaking significant work on the databases underlying Digimap, and as a result, registration applications will be collected but not processed while this work takes place.

Service maintenance – 26 May 2009

ecls/ / Service Availability

EDINA will be making use of the advertised ‘at risk’ period on Tuesday 26 May 2009, in order to carry out essential database updates. All Digimap Collections will be unavailable between 17.30 and 20.00 on this day.

EDINA will endeavour to restore full access to all facilities as soon as possible, but given that it is not possible to predict exactly how long the task in hand will take, you should anticipate that the service will be unavailable for the full period advertised above. Notices to this effect will be posted on the Digimap login page.

Digimap Essential Maintenance: 7 14 April 2009

ecls/ / Service Availability

On Tuesday 7 April 2009, EDINA will be undertaking essential maintenance on the servers which run Digimap. In order to minimise disruption to the service, there will be two short periods of downtime on this day (rather than a single long period of downtime).

These periods of downtime will be between 08:00 – 08:45 AND 17:30 – 20:00. All Digimap Collections will be unavailable during these times.

EDINA will also be making use of the normal ‘at risk’ period on Tuesday 14 April 2009, to carry out further essential maintenance. All Digimap Collections will be unavailable between 17:30 and 18:30. We will endeavour to restore full access to all services as soon as possible, but given that it is not possible to predict exactly how long the task in hand will take, you should anticipate that the service will be unavailable for the full periods stated above. Notices to this effect will be posted on the Digimap login page and a reminder will be sent to site representatives.

10 January – Digimap Now Available

ecls/ / Service Availability

Access to the Digimap service was restored around 7pm last night (Friday 9 January) following a recent hardware failure. However, the MasterMap Download facility remains unavailable and will do so until Monday 12 January.

The available services have not yet been fully tested, so it is possible that you may find some elements not fully functional. If you encounter any failures, please report these to the EDINA Helpdesk on edina@ed.ac.uk; they will be dealt with on Monday 12 January.

9 January – update

ecls/ / Service Availability

Following yesterday’s scheduled maintenance, Digimap remains unavailable today owing to an unexpected hardware problem which could not have been predicted. Engineers are currently working on some diagnostic tests to establish the extent of the problem.

In diagnosing the problem there are a number of tasks to be performed, each one of which may or may not offer a solution. It is therefore not possible to predict how long it will take to reach a solution.

The full Digimap service will not be available today, Friday 9 January or on the morning of Saturday 10 January. Our next opportunity to provide an update on progress will be around 2pm on Saturday 10 January. Further to that, updates will not be available until Monday 12 January.

Again, EDINA apologises for the inconvenience this causes.

9 January: Digimap unavailable

ecls/ / Service Availability

Yesterday, a significant upgrade was scheduled for the service machines which host Digimap. The upgrade should have been completed by around 5.30 pm. However, unforseen problems with the upgrade have meant that Digimap remains unavailable today, Friday 9 January. Our last update yesterday was at 6.45pm.

Engineers are currently having to acquire and install a new piece of hardware in order to fix the problems which arose yesterday. As yet we do not know how long this will take, nor do we know when the next progress update will be delivered. When we have further information on an estimated time for restoring access to Digimap, this information will be posted here and on the Digimap login page.

EDINA apologises for the inconvenience the service unavailability causes.

Essential Maintenance: 8 January

ecls/ / Service Availability

On Thursday 8 January 2009, EDINA will be undertaking some essential maintenance on the servers which run Digimap.

This means that all Digimap Collections should be regarded as unavailable between 08.00 hours and 17.30 hours on this day. We will endeavour to restore full access to all services as soon as possible, but given that it is not possible to predict exactly how long the task in hand will take, you should anticipate that the service will be unavailable for the full period.

Notices to this effect will be posted on the Digimap login page and a reminder will be sent to site representatives nearer the time.

Carto Bookmarks

ecls/ / Service Availability

On Wednesday 17 December, EDINA will be removing all bookmarks from Carto which contain references to Land-Line maps.

The data which underpins these bookmarks has been withdrawn and consequently, any bookmarks which reference Land-Line data will not draw maps. Therefore, to avoid any confusion created by maps which do not draw as expected, EDINA is removing the appropriate bookmarks from all users accounts.

As a result, you may notice that some of the bookmarks in Carto no longer appear in the Bookmarks tab.