Following a successful launch of Effective Digital Content, our internal course that staff complete to learn and practice fundamental content design skills, the UX Service saw an opportunity to make the course more widely available, on the University’s Short Courses platform. In May 2025, after months of user research-informed development work, my UX Service team […]

This year the User Experience Service have been working on improving the University’s editorial style guide. Nick Daniels, Hannah Watson and I have blogged about previous aspects of this work: Why we’re refreshing the editorial style guide An analysis of responses to our editorial style guide survey Reviewing and rewriting the formatting section of the […]

In our February session of Content Improvement Club, publishers from across the University met up and worked together on pages from their sites. In this session, we focused on five simple things that we can all do when checking over our content. About the session Content Improvement Club is our monthly meet-up for web publishers. […]

Content Improvement Club is our regular meetup for web publishers. In January, we ran two sessions focused on writing alt text and making images accessible. Last March, we ran a session outlining why alt text matters and key principles behind writing it well. This post builds on that session, so we recommend reading our previous […]

As AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website. Working in UX, I’m always eager […]

Let’s get acquainted Hello! I am Dono, a fourth-year Government, Policy, and Society student. In my role as Green Digital Design Intern on the UX team, I work on projects that integrate user-centred design and sustainable digital practices, with the goal of helping the University meet its net-zero targets by 2040. In November, I took […]

In this post, Digital Content Style Guide Intern Hannah Watson examines the research and existing guidance that have supported our work on the University’s style guide. The UX team have recently been working to refresh the University’s editorial style guide. As part of my internship, I have been doing research to assist with this project. […]

The User Experience Service worked with colleagues from the Library to assist with their content development work. In this post, we’ll summarise what this collaboration involved and how it helped the Library to improve their site.  Aims for this work In Autumn 2025, the Library team got in touch with the UX Service to get […]

In September, Nick and Mel from the UX team attended Assistive Technology Day, a training event organised by the Scottish Sensory Centre. Sessions focused on how technology can support deaf and hard of hearing students, with talks from educational audiologists and the JISC accessibility team. Part of our role in the UX Service is to […]

When the team behind the health and wellbeing website contacted the UX Service for help improving their student-facing content ahead of the new academic year, we were happy to oblige. Adopting a coaching approach, we guided them through usability testing to identify and prioritise content changes, to make it easier for students to find out […]