Content Improvement Club is our regular meetup for web publishers. In January, we ran two sessions focused on writing alt text and making images accessible. Last March, we ran a session outlining why alt text matters and key principles behind writing it well. This post builds on that session, so we recommend reading our previous […]

As AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website. Working in UX, I’m always eager […]

Let’s get acquainted Hello! I am Dono, a fourth-year Government, Policy, and Society student. In my role as Green Digital Design Intern on the UX team, I work on projects that integrate user-centred design and sustainable digital practices, with the goal of helping the University meet its net-zero targets by 2040. In November, I took […]

In this post, Digital Content Style Guide Intern Hannah Watson examines the research and existing guidance that have supported our work on the University’s style guide. The UX team have recently been working to refresh the University’s editorial style guide. As part of my internship, I have been doing research to assist with this project. […]

The User Experience Service worked with colleagues from the Library to assist with their content development work. In this post, we’ll summarise what this collaboration involved and how it helped the Library to improve their site.  Aims for this work In Autumn 2025, the Library team got in touch with the UX Service to get […]

In September, Nick and Mel from the UX team attended Assistive Technology Day, a training event organised by the Scottish Sensory Centre. Sessions focused on how technology can support deaf and hard of hearing students, with talks from educational audiologists and the JISC accessibility team. Part of our role in the UX Service is to […]

When the team behind the health and wellbeing website contacted the UX Service for help improving their student-facing content ahead of the new academic year, we were happy to oblige. Adopting a coaching approach, we guided them through usability testing to identify and prioritise content changes, to make it easier for students to find out […]

Contributing to the W3C Web Sustainability Guidelines, I enjoyed working with talented editors and UX professionals to shape 21 guidelines in the User Experience Design category. In this post, I spotlight selected guidelines, reflecting on how they were written, and how they encapsulate the ethos of the principles behind them. The W3C Web Sustainability Guidelines […]

Content Improvement Club is our regular meetup for web publishers. In our November session we covered events pages. We worked in groups to create a journey map of the information people need from an events page at different points in time. We also spent time peer reviewing events pages people had brought along. We produce […]

In October 2025, the User Experience Service ran a survey to learn about how University staff use the editorial style guide. In this post, Digital Content Style Guide Intern Hannah Watson summarises and analyses the responses. About the survey This survey focused on the usage and experience of those who have interacted with the style […]