About this page
This is a collection of what content designers have said about the FAQ format.
In favour of FAQs
FAQs are great:
Against FAQs
FAQs often aren’t great, but they can be ok:
- Where should you place your links? The relative merits of FAQs (Lizzie Cass-Maran, University of Edinburgh Website and Communications team)
- Why your website (almost) never needs FAQs (Shane Diffily)
- Avoiding FAQs, with one exception (Government of Canada)
- Writing well: FAQs (University of Sussex)
FAQs are bad:
- Infrequently asked questions about FAQ pages (Julian Fleetwood, Australian Government Style Manual)
- FAQs — do not use them (New Zealand Digital gov)
- Don’t use FAQs (18F content guide)
- Five things we hate about FAQS (Amy Lippai, University of Bath Digital Content team)
- Why FAQs aren’t the answer you’ve been looking for (Tom Adams, Co-op digital team)
- A few thoughts on frequently asked questions (Sarah Winters, Content Design London)
- FAQs: why we don’t have them (Sarah Richards, Government Digital Service)
