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Learning, Teaching & Web Directorate

Learning, Teaching & Web Directorate

Pulling together everything happening in LTW.

Category: user experience

How do students respond to AI in an enquiry service? What we learned testing AskEdHelp

Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations.  The inclusion of AI in online experiences is becoming the norm, and at the University, the […]

20 November 2025

Creative thinking, community-building, conversations: My takeaways from DrupalCamp Scotland 2025

With nine talks on topics ranging from Object-Oriented UX to Single Directory Components to image-management, DrupalCamp Scotland 2025 packed a lot into a day. I left with new insights, feedback on my work, and plenty of ideas for my University and Drupal UX leadership roles. Drupal is a highly capable, flexible and secure open-source content […]

10 November 2025

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