I’ve been doing a bit of thinking about AI agents/agentic AI.  If you don’t know already, AI agents are AI systems which can collect data, make decisions and take autonomous actions to achieve goals (see this helpful description by Amazon).  They can do this on your behalf without your intervention.  …

I enjoyed taking part in the Digital Leaders Summit for 2025, organised by Boye & Co and hosted at the University of Cambridge. We achieved a lot in a single day – sharing work and ideas and discussing trends and challenges in digital leadership across multiple sectors. In my role running the University’s UX Service, […]

Now in its third year, the annual Scottish Web Folk conference was organised and hosted by the brilliant Web Services team at the University of Dundee on 30 October. Nick, Katie and Emma from the UX Service enjoyed attending and delivering presentations. Here, they reflect on their highlights from a brilliant day of learning and […]

On 30 October, I was delighted to attend Scottish Web Folk at the University of Dundee. This was the second time I’d attended this particular conference – you can read about my previous experience here: Scottish Web Folk 2024: A portal practitioner’s perspective Generative AI was a major theme from both suppliers and institutions There […]

I attended the Friday of ALT-C today and I’m glad I did, it was a very interesting and fun day. Some brief highlights from me…. I learned a new term today which I thought was really poignant – ‘lifeload’ – sum of all pressures a student has in their life …

In January, the UX team spent a day ideating on how to apply Drupal AI to University web content management and built a prototype including an AI-powered search feature. But would students find it useful and usable? Preliminary UX research revealed useful insights. Search is an aspect of web content management that is notoriously difficult […]

This summer, Digital Content Style Guide Intern Mostafa Ebid integrated ELM into EdWeb2 in a Generative AI tool aimed at helping web publishers prepare content. He tested it with a sample of participants to make an initial assessment of the user experience it provided in the context of assisting them with web publishing tasks. After […]

Interactive Content developer Jackie Aim shares her early experiments with Generative AI when creating educational short videos. In particular, using Adobe’s commercially safe Firefly to extend stock video footage and generate bespoke imagery.

2023 has been the year of chatting with robots.  Not in a fun-and-hijinks ‘Short Circuit’ way, but in a less…