The University wants to treat students as individuals, and one very visible way they fail to do this with Email and Diary has been the use of number based email addresses such as s1234567@sms.ed.ac.uk as the default address used by and to contact students. As EUSA president I’m working with Information Services to change this. What message […]
As I mentioned previously, my main interest in the EDUCAUSE conference this year is to learn about new technologies which may impact higher education. The sessions I chose for the second half the conference included presentations on nudge theory, the blockchain distributed ledger, and voice control interfaces Katherine Milkman, who gave the keynote presentation on […]
My main interest this year’s EDUCAUSE conference is to learn about how new technologies may impact higher education, whether that is through providing new features for students, or by making our services more efficient and reliable. The sessions I chose on the first day covered AI-driven learning technologies, cloud-based infrastructure, and how to make best […]
It’s the first day of EDUCAUSE 2017 in Philadelphia and Michio Kaku took us on a mental journey to a possible version of a digitised future. This got us thinking about what the project management profession may be like in his version of the future. In his presentation Michio, a theoretical physicist and futurist, proposed […]
Yesterday I attended a rather good workshop on the topic of enterprise architecture and digital transformation, which was organised by the architecture group of EDUCAUSE, the American society for IT in higher education. This topic is of obvious interest to me because we are running several digital transformation initiatives at the University of Edinburgh. The […]
This post is a follow up on the Service Monitoring – capture the real user experience post and shows what a user journey based monitoring can provide. Please note that in this example we use Site24x7.com as the monitoring tool. There are other monitoring tools which can provide user journey monitoring. Some settings and reports will depend on the chosen monitoring tool and in this blog I will use examples and screen shots from Site24x7.com.
We all have experienced how annoying it can be when a web site is unavailable – you cannot book your travel, stream your media or purchase an item. We all expect 24×7 cover and completely rely on services to be aways available. But being a provider of services, this can be a difficult task to […]
Over the past 7 weeks we’ve carried out several major server software updates on our managed Web Hosting service, with only a few minutes of disruption!
Last week, we were delighted to receive a visit from Rupert Frankum of Plymouth University. Rupert was the technical manager for Plymouth’s project to replace their old student recruitment and admissions processes with a modern system based on a CRM platform You can see a shorter presentation that Rupert and his colleague Paul Westmore gave […]
In response to feedback from students, IS have developed a service to add Academic timetables to students’ calendars which they can access through Office 365 or via the Calendar channel in MyEd. This makes up-to-date timetabling information readily available on mobile platforms. Changes made to events at short notice* will be highlighted to students as UPDATED […]
