Royal College of Art becomes the 10th member to join the UniDesk National Service UniDesk is a shared service management solution originally developed in partnership by Abertay, Edinburgh and St Andrews Universities. UniDesk incorporates ITIL based processes, guidance and support tailored to further and higher education process flows. The UniDesk service also prospers from a […]
A Summary of the Results of the Student Email Address Consultation The following represents a summary of the main conclusions of the Student Email Address consultation, drawing on the student survey, student focus groups and staff survey. A more in-depth analysis is available here: Final Report on the Student Email Consultation Project. The raw data […]
Background Information Services are updating the format of the student email address, changing it from a format based on matriculation number to a name based format. To help inform our decisions with this change, we have been consulting with students via the means of an online survey and focus groups. You can hear more about […]
There is an old dream of having all information available in one place, just as there is an equally old desire to squirrel away the information ‘we’ need in a place controlled by just ‘us’. Neither of these tendencies are likely to ever completely obscure the other, but there are technologies that attempt to bridge […]
Last month, I attended the Festival of HE Data at the University of Huddersfield. This one-day event had a number of speakers in the morning and an afternoon session in which various Universities (including Edinburgh) and other services demonstrated some of their projects and services. “Data” is rather a broad topic and the emphasis of […]
University of Highlands and Islands becomes 9th member to join UniDesk National Service UniDesk is a shared service management solution originally developed in partnership by Abertay, Edinburgh and St. Andrews Universities. The service incorporates ITIL based processes, guidance and support tailored to further and higher education process flows. The UniDesk service also prospers from a […]
Sometimes, what can seem just a useful innovation in IT infrastructure can have a significant effect higher up. Containerisation is one of those things, and one of its experts outlined the how and why in a Software Development Community of Practice industry talk. One of the advantages of being in Edinburgh is that we have […]
The third annual UniDesk Conference took place in June 2018 and was hosted by the University of Edinburgh. The conference chairs were Catherine Hetherington and Dawn Dodd, job-share Collaboration Services Managers and UniDesk Service Owner from the University of Edinburgh. A total of 42 delegates attended the conference representing the majority of the UniDesk member […]
When systems and processes are changing – and when the infrastructure they rely on doesn’t stay still either – it can become useful to see where the dependencies are. Roadmapping is a family of techniques to tackle that issue, and I went to a roadmapping workshop to delve deeper into them. The workshop was […]
Funny how very different organisations can have very similar challenges. One of the things I wanted to find out from going to the IRM UK Enterprise Data Conference Europe is how other organisations went about agreeing data standards for their own organisation. I got there in one: the very first talk was about exactly that […]
