Most staff at the University will now have been using Microsoft Teams for remote working for quite a few months now. However many users may not be aware of some of the hints and tips that can help in getting more out of using Microsoft Teams. Over the next few weeks we will be posting […]
The new annual registration process involves all students registering online each year to complete matriculation, providing many benefits for students and staff. Previously, the University did not require returning students to complete the online matriculation process annually. This led to some data, such as students’ term time address & emergency contacts, becoming inaccurate. Furthermore, areas […]
The University’s Core Systems programme is developing a set of technically-oriented sub-strategies for our central business IT services. These supporting strategies cover themes that apply across multiple projects and programmes. They are intended as guides for setting overall directions and helping each projects to work consistently within an overall framework. The sub-strategies are created and […]
The move to working from home which started week beginning 16th of March 2020 had direct impact on service usage as well as on support calls. Collaboration tools such as Teams had. dramatic usage increase and there have been changes in support calls. While there have been somewhat less generic support calls, calls for supporting from home […]
The Covid-19 pandemic has seen many radical changes, especially in how we work. The new work from home scenario has forced us to reconsider how we communicate with our colleagues, hold meetings and even how we maintain a healthy work-life balance. Overcoming these challenges has led us to further utilise the software available to us, […]
Postgraduate applications can be a challenging and daunting experience – and not just for the students applying. For staff, processing applications during peak periods can result in mundane repetitive tasks leading staff to become increasingly frustrated. Furthermore, the number of postgraduate applications have been increasing, with the College of Science and Engineering (CSE) seeing a […]
As we reach the end of the first week of teaching this is an opportunity to take stock of how UniDesk QuickCalls has played a part in the delivery of support to our new and returning students. Student Helpers are existing students employed to assist new students at The University of Edinburgh Each year Information […]
L-Universita ta Malta to join the UniDesk Service taking our membership total to 11! UniDesk is an unique offering within the Education Sector. We provide a fully managed ITIL based shared service management solution, extensively tailored for Higher and Further Education, delivered in partnership with TOPdesk and backed by specialist support from the University of […]
IS Applications is proud to present its latest service available to all business areas, schools and colleges: the User Testing Service. As any project manager knows, User Acceptance testing is a key component of the software development lifecycle. The User Testing Service, based on a platform called TestRail, has been specifically designed to formalise and […]
The need for collaboration and teamwork is a common theme across the various roles that the thousands of individuals in the University holds. With this need, comes a natural demand for streamlined communications between collaborators, to ensure that the task at hand is accomplished in the most efficient manner. It is by recognising this need […]
