Postgraduate applications can be a challenging and daunting experience – and not just for the students applying. For staff, processing applications during peak periods can result in mundane repetitive tasks leading staff to become increasingly frustrated. Furthermore, the number of postgraduate applications have been increasing, with the College of Science and Engineering (CSE) seeing a […]

As we reach the end of the first week of teaching this is an opportunity to take stock of how UniDesk QuickCalls has played a part in the delivery of support to our new and returning students. Student Helpers are existing students employed to assist new students at The University of Edinburgh Each year Information […]

L-Universita ta Malta to join the UniDesk Service taking our membership total to 11! UniDesk is an unique offering within the Education Sector. We provide a fully managed ITIL based shared service management solution, extensively tailored for Higher and Further Education, delivered in partnership with TOPdesk and backed by specialist support from the University of […]

IS Applications is proud to present its latest service available to all business areas, schools and colleges: the User Testing Service. As any project manager knows, User Acceptance testing is a key component of the software development lifecycle. The User Testing Service, based on a platform called TestRail, has been specifically designed to formalise and […]

The need for collaboration and teamwork is a common theme across the various roles that the thousands of individuals in the University holds. With this need, comes a natural demand for streamlined communications between collaborators, to ensure that the task at hand is accomplished in the most efficient manner. It is by recognising this need […]

A Summary of the Results of the Student Email Address Consultation The following represents a summary of the main conclusions of the Student Email Address consultation, drawing on the student survey, student focus groups and staff survey. A more in-depth analysis is available here: Final Report on the Student Email Consultation Project. The raw data […]

Background Information Services are updating the format of the student email address, changing it from a format based on matriculation number to a name based format. To help inform our decisions with this change, we have been consulting with students via the means of an online survey and focus groups. You can hear more about […]

The University wants to treat students as individuals, and one very visible way they fail to do this with Email and Diary has been the use of number based email addresses such as s1234567@sms.ed.ac.uk as the default address used by and to contact students. As EUSA president I’m working with Information Services to change this. What message […]

As I mentioned previously, my main interest in the EDUCAUSE conference this year is to learn about new technologies which may impact higher education.  The sessions I chose for the second half the conference included presentations on nudge theory, the blockchain distributed ledger, and voice control interfaces Katherine Milkman, who gave the keynote presentation on […]

My main interest this year’s EDUCAUSE conference is to learn about how new technologies may impact higher education, whether that is through providing new features for students, or by making our services more efficient and reliable.  The sessions I chose on the first day covered AI-driven learning technologies, cloud-based infrastructure, and how to make best […]