Join the Events Management Community on Teams! Do you manage or assist with the delivery of events? Joining the friendly Events Management Community (EMC) is the best way to stay up to date with the latest news and advice in the ever-changing world of professional event delivery. There’s no question too big or too small […]

SAP BusinessObjects (also known as ‘BI Suite’) is the University’s primary reporting tool, but over the years it has become home to a vast amount of reports. Until now, there has been no practical way of systematically removing old and unused content. With the help of a tool called 360view, the Service Management team and […]

The SharePoint Solutions Service have developed a collection of resources to support both staff and students with personal document management and online collaboration at the University. Resources for Staff: https://uoe.sharepoint.com/sites/sharepoint-solutions-service/SitePages/Staff-Resources.aspx A series of guides have been developed covering both basics as well as managing file sharing and permissions for the following Microsoft 365 applications available […]

Hints & Tips  Did you know that we continuously stream hints & tips about using MS Teams?   Our helpful Hints & Tips cover anything from discovering the latest meeting or webinar feature to chat groups, how to embed quick polls or plan boards and even etiquette or best practice matters.  With ‘How-To’ guidance and sign posting to useful […]

The University of Edinburgh’s Online and Digital Events Service provides support to ensure your event needs are best matched with the appropriate online solution. The service includes a list of meeting and online event platforms that ISG fully supports as well as advice and guidance, training and case studies to help you use the platforms to their […]

UniDesk recognises a decade of providing shared information technology services across Higher Education UniDesk, the shared service management solution, celebrates its tenth anniversary this Wednesday November 18th, 2020. Delivered in partnership with TOPdesk software, UniDesk offers streamlined service management across the higher education sector. Founded in 2010 by University of Edinburgh, University of St. Andrews […]

L-Universita ta Malta to join the UniDesk Service taking our membership total to 11! UniDesk is an unique offering within the Education Sector. We provide a fully managed ITIL based shared service management solution, extensively tailored for Higher and Further Education, delivered in partnership with TOPdesk and backed by specialist support from the University of […]

Royal College of Art becomes the 10th member to join the UniDesk National Service UniDesk is a shared service management solution originally developed in partnership by Abertay, Edinburgh and St Andrews Universities.  UniDesk incorporates ITIL based processes, guidance and support tailored to further and higher education process flows. The UniDesk service also prospers from a […]

There is an old dream of having all information available in one place, just as there is an equally old desire to squirrel away the information ‘we’ need in a place controlled by just ‘us’. Neither of these tendencies are likely to ever completely obscure the other, but there are technologies that attempt to bridge […]

University of Highlands and Islands becomes 9th member to join UniDesk National Service UniDesk is a shared service management solution originally developed in partnership by Abertay, Edinburgh and St. Andrews Universities. The service incorporates ITIL based processes, guidance and support tailored to further and higher education process flows. The UniDesk service also prospers from a […]