The move to working from home which started week beginning 16th of March 2020 had direct impact on service usage as well as on support calls. Collaboration tools such as Teams had. dramatic usage increase and there have been changes in support calls. While there have been somewhat less generic support calls, calls for supporting from home […]

This post is a follow up on the Service Monitoring – capture the real user experience post and shows what a user journey based monitoring can provide. Please note that in this example we use Site24x7.com as the monitoring tool. There are other monitoring tools which can provide user journey monitoring. Some settings and reports will depend on the chosen monitoring tool and in this blog I will use examples and screen shots from Site24x7.com.

We all have experienced how annoying it can be when a web site is unavailable – you cannot book your travel, stream your media or purchase an item. We all expect 24×7 cover and completely rely on services to be aways available. But being a provider of services, this can be a difficult task to […]